Align Recordly 2.0 part 7 published retention policy

Preserve existing PR history and align Free7-day / paid-access-end7-day public policy.
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webadderall committed 2026-11-08 17:00:04 +11:00
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@@ -68,7 +68,7 @@ export default function TermsOfService() {
Cloud recordings have no scheduled expiry while Cloud is active. A verified upgrade
also protects eligible recordings still stored at the time of upgrade. When Cloud
ends, those recordings expire after a seven-day grace period. Save a copy or renew
before that deadline. Upgrading cannot recover expired or deleted files. New uploads
before that deadline. Upgrading cannot recover deleted files. New uploads
after Cloud ends follow the Free limits; stored recordings continue to count toward
applicable limits.
</p>
@@ -6,10 +6,10 @@ import Legal from "../layouts/Legal.astro";
<table><thead><tr><th>Plan</th><th>Charge</th><th>Renewal</th></tr></thead><tbody><tr><td>Cloud monthly</td><td>As shown in Recordly and checkout</td><td>Every month until cancelled</td></tr></tbody></table>
<p>Cloud is billed monthly. Check the currency, total, taxes if applicable and renewal interval on Stripe’s checkout before subscribing. Currency-conversion or bank fees may be charged by your provider.</p>
<h2>What Cloud includes</h2>
<p>Unlimited cloud storage and playback bandwidth, with up to 10 GB per recording and no recording-count cap. Upload rate and abuse protections still apply. Completed recordings granted Cloud retention have no scheduled expiry. Hosted storage does not include automatic backup of editable project files.</p>
<p>Unlimited cloud storage and playback bandwidth, with up to 10 GB per recording and no recording-count cap. Upload rate and abuse protections still apply. Completed recordings granted Cloud retention have no scheduled expiry while Cloud is active. Hosted storage does not include automatic backup of editable project files.</p>
<h2>How to cancel</h2>
<ol><li>Sign into the Recordly account used for your purchase.</li><li>Open <strong>Manage plan</strong> and choose <strong>Manage subscription</strong>.</li><li>In Stripe’s secure portal, choose <strong>Cancel subscription</strong> and complete the confirmation. Check the displayed end date.</li></ol>
<p>Normal cancellation stops the next renewal. Paid access continues until the current paid period ends. After that, new uploads use the Free limits. Recordings already granted paid no-expiry retention keep it, but continue to count toward storage. Signing out, uninstalling Recordly or deleting a recording does not stop a subscription.</p>
<p>Normal cancellation stops the next renewal. Paid access continues until the current paid period ends. After Cloud access ends, new uploads use the Free limits, and recordings previously granted Cloud retention expire after a seven-day grace period. Save a copy or renew before that deadline. Stored recordings continue to count toward applicable limits. Signing out, uninstalling Recordly or deleting a recording does not stop a subscription.</p>
<h2>Receipts and payment details</h2>
<p>The same portal provides invoices and payment-method management. Recordly uses the account’s server-created Stripe customer to link billing; changing your checkout email does not move your subscription to a different Recordly account.</p>
<h2>Refund requests</h2>
@@ -42,8 +42,8 @@ import { legalDetails } from "../legal/config";
<h2>How long information remains</h2>
<ul>
<li><strong>Local files:</strong> remain on your device until you remove them. Removing a cloud copy does not remove your local project or another person’s downloaded copy.</li>
<li><strong>Free hosted recordings:</strong> normally expire after 14 days and become unavailable. Cleanup removes expired media and associated recording records. Incomplete uploads may be cleaned up after one day.</li>
<li><strong>Paid retention:</strong> completed recordings granted Cloud retention have no scheduled expiry, including after cancellation. Upgrading also grants no-expiry retention to eligible, still-stored completed recordings. Expired or deleted media cannot be restored by upgrading.</li>
<li><strong>Free hosted recordings:</strong> normally expire after 7 days and become unavailable. Cleanup removes expired media and associated recording records. Incomplete uploads may be cleaned up after one day.</li>
<li><strong>Paid retention:</strong> completed recordings granted Cloud retention have no scheduled expiry while Cloud is active. Upgrading also protects eligible, still-stored completed recordings. When Cloud access ends, those recordings expire after a seven-day grace period. Deleted media cannot be restored by upgrading.</li>
<li><strong>Deletion:</strong> deleting a cloud recording removes its media, thumbnail and associated comments, reactions and recording metadata through the service. Cached copies and provider recovery copies may take additional time to disappear; copies held by recipients are outside our control.</li>
<li><strong>Account, support, security and billing records:</strong> are retained as needed for the service, unresolved requests, fraud prevention and legal or accounting obligations. We review deletion requests individually and explain any records we must retain.</li>
</ul>