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52 lines
1.8 KiB
Markdown
52 lines
1.8 KiB
Markdown
---
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title: "Support"
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permalink: /support
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---
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# Support
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## Reporting Bugs
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Please report issues at GSmartControl's
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[Issue Tracker](https://github.com/ashaduri/gsmartcontrol/issues) on GitHub.
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## Before Filing an Issue
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Please see the [Troubleshooting](troubleshooting.md) page before reporting any issues.
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If it is a SMART or drive-related problem, please try to test it with smartctl first.
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Chances are, the problem you're experiencing is not tied to GSmartControl,
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but is a drive firmware or smartctl problem. For example, to see complete
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information about your `/dev/sda` drive, type the following in a terminal
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emulator (as `root`, using `sudo` or `su`):
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```
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smartctl -x /dev/sda
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```
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**Note:** If using Windows, the device name should be `/dev/pd1` for the
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second physical drive, etc. Run `cmd` as administrator first.
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If you still think it's a GSmartControl issue, please collect the following
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information about your system:
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- Which operating system you use (for example, openSUSE Leap 15.5).
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- Which version of GTK and Gtkmm you have installed. Finding this out is very
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distribution-specific. For example, on openSUSE it would be `rpm -q gtk3 gtkmm3`.
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Some distributions have `gtkmm30` instead. You may also search them in your
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distribution's graphical package manager, if there is one.
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- Execution log from the program, if possible. To obtain it, run the program
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with `-v` option, e.g. (type the following in a terminal emulator or Run dialog):
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```
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gsmartcontrol-root -v
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```
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- Perform the steps needed to reproduce the bug, then go to
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"Options -> View Execution Log", and click "Save All".
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**Note:** On Windows, `-v` switch is on by default.
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- Detailed description of steps you performed when the bug occurred.
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## Contact
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You may contact me (Alexander Shaduri) directly at [ashaduri@gmail.com](mailto:ashaduri@gmail.com).
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